ABOUT THE CHANGE
Information for previous Superior Termite & Pest customers
Bug Me Termite, Pest & Carpet has acquired certain assets of the Superior Termite & Pest business, including customer records and treatment history where available.
If you were previously a Superior customer, we’re very happy to help. Where records are available, they may help us understand past inspections, treatments and termite management systems at your property and assist you moving forward.
What happens to my existing Superior warranty?
If Superior provided a warranty for work at your property, the acquisition of certain Superior business assets by Bug Me does not, by itself, cancel or transfer that warranty.
Any existing warranty continues to be governed by its original terms and conditions and remains the responsibility of the legal entity that provided the original work and warranty.
Bug Me Termite, Pest & Carpet acquired certain Superior business assets, including customer records and treatment history where available. This helps us understand the history of previous customers’ properties, but it does not transfer responsibility for previous Superior work, treatments or warranties to Bug Me.
We’re very happy to help previous Superior customers. If you have questions about work completed at your property, please contact us with your property address and, if available, any warranty or treatment documents you have. We can review the records available to us and help you understand the information we hold and what options are available moving forward.
If you believe you need to make a claim under a warranty issued by Superior, responsibility for that warranty remains with the legal entity that issued it.
Can you still help customers outside your local area?
Due to current staffing limitations, we’re predominantly servicing Bundaberg and surrounding areas for now.
If you’re outside our current service area, please still feel free to get in touch. We can check the records available for your property and let you know whether we’re able to assist or point you in the right direction.
Any new inspection, treatment or other work carried out by Bug Me Termite, Pest & Carpet is separate from work previously carried out by Superior and is provided under Bug Me’s current terms and conditions and any warranty specifically provided by Bug Me for that new work.
Bug Me carrying out new work at a property does not mean Bug Me has accepted, transferred, continued or assumed responsibility for any previous Superior work or warranty.
Nothing in this information excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Please get in touch
For help with previous records, future services or recommendations outside our local area, contact Bug Me on (07) 4153 2842 or email admin@bugmepest.com.au. Please include your property address and any reports or reference numbers you have.